At PHOENIX--FLOWERS.COM we are
committed to delivering your important emotional sentiments on time and as
fresh and beautiful as possible. Because of the nature, seasonality, and
regional availability of flowers it is sometimes necessary to make
substitutions of equal or greater value. We will make every effort to
maintain the "look and feel" of the arrangement by considering the
overall shape, size, style, and color combinations. In single-variety
arrangements the variety will take precedence over color. White roses and cream roses may be
substituted for each other as well as peach roses and pink roses. Purple
and pink orchids may need to be substituted for white orchids and visa
Flowers in a
Vase or Container
Sometimes it is necessary to substitute a different style, size or color of a vase or container on flower deliveries.
Some hospitals do not allow latex balloons with an arrangement.
Mylar balloons may need to be substituted for latex balloons on some orders.
For green and blooming plants, similar plants may be substituted of
equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt
to match the plant type, but may substitute with another color. Containers for plants will
be as close as possible.
Substitutions within a basket may be made with items of greater or
equal value if necessary to guarantee freshness and timely delivery.
Many of our arrangements include a teddy bear. We will make every effort to deliver the style and color of the bear shown, however, we may need to substitute another color or style of bear.